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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Isabel Rea

Isabel Rea

September 17, 2024

5  out of  5
rating by Isabel Rea
"Gracias por ayudarme en el Axidente, trabajaron y me ayudaron. Muchas gracias David Hight por siempre contestar y regresar llamadas y ayudar a entender las dudas que tenemos."
We responded:
"Thank you Isabel for taking the time to let us know about your experience. David is certainly awesome to have on our team as Office Manager. We can always count on him! Gracias!!! Susan"
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Briseida Colores

September 7, 2024

5  out of  5
rating by Briseida Colores
"I know very little when it comes to insurances and how they work. Michelle did an amazing job explaining the different types of coverages and what the terminology meant. She made it very easy to pick the best insurance policy that worked for me and I was confident in the decision I was making in switching over my car insurance to them. Also, very friendly staff and overall had a great experience."
We responded:
"Briseida, So glad you had such a positive experience working with our office and Micheel was able to help you. We appreciate you taking the time to let us know. Best regards, Susan"
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Michelle DeStefano

September 3, 2024

5  out of  5
rating by Michelle DeStefano
"Michelle with State Farm was friendly, knowledgeable and committed to solving my issue."
We responded:
"Michelle, Thank you for taking the time to tell us about your experience with our office. We are super happy to have Michelle as part of our team and glad she was able to help you out. Susan"
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Ali H

August 10, 2024

5  out of  5
rating by Ali H
"I have recently been working with Susan Rodriguez and David Hight at this State Farm Insurance Office and couldn't be more appreciative of all the help each has given me. My experience is that they each care about their clients. There is an attention to detail to make sure everything is done right. There is good communication, someone is always available, and when there are questions and more work to be done, they do not give the impression that their service is work. And do not try to hurry the process. They care and obviously like what they are doing. And they were both very patient and courteous with me. I purchased my Plan G Medicare Supplement from them. I chose a local office so I could put a face to the person I was working with. And I feel that what I needed taken care of was done in the right way by people who care about me."
We responded:
"Ali, Thank you so much for taking the time to give us all this feedback. Very glad we were able to help you out with your insurance needs. We really appreciate you taking the time to give us a review here. Wishing you the best. Susan"
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skye larsh-faraghan

July 17, 2024

5  out of  5
rating by skye larsh-faraghan
"I have recently been working with Michelle regarding a claim, along with questions about our multi-car and multi-line discounts. She has been incredibly responsive and helpful. When she didn’t have the immediate answer she researched and got back tp me in a timely manner. In fact, going above and beyond. I’ve been a loyal customer for over twenty years. I am continually impressed with the knowledge and customer service Susan’s team continue to exhibit. Thank you, Skye Larsh Faraghan"
We responded:
"Skye - Thank you so much for taking the time to give us feedback regarding the service you received from our office! I truly appreciate your business over the years. I am so glad Michelle was able to help you your insurance needs and questions. Best regards, Susan"
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Jose Zavala

April 25, 2024

5  out of  5
rating by Jose Zavala
"Great service. Michel M Was very helpful answering all my questions and providing me with the information I was looking for."
We responded:
"Jose, Thank you for taking the time to share your experience with us here. Michelle has been an excellent addition to our team and we are so happy to have her with us to help take care of our customers. Susan"
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Christine Kurtz

March 29, 2024

1  out of  5
rating by Christine Kurtz
"Called to get a product cancelled and 6 months later when I discover it was not cancelled, would not reimburse for the 6 months. The SF reply was “ well we can cancel it now.” Apparently the overcharge is not their problem."
We responded:
"Christine, Sorry for your experience with our office. It is never our intention to overcharge for premiums. If you want to email me direct at susan@rodriguezinsurance.com or call our office, we can discuss this in more detail. I will try to reach you by phone later today as well. Thank you. Best regards, Susan"
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Bernd Schumacher

March 20, 2024

5  out of  5
rating by Bernd Schumacher
"The State Farm Office San Luis Obispo in California, under Susan Rodriguez, has been great: All my insurance needs are met there. Since 1985, I have filed three signifiant automobile claims: all were immediately assessed. Payment was issued quickly: no questions asked. I can recommend State Farm without reservation!"
We responded:
"Bernd, Thank you so much for taking the time to share your experiences with our office! We are happy to be able to assist you with your auto insurance claims and glad everything has worked out for you. We know you have many insurance options and appreciate your business. Best regards, Susan Rodriguez"
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Almerina Byrum

March 10, 2024

5  out of  5
rating by Almerina Byrum
"Wow! What a service! I was very impressed on how efficient the team member was at helping me with my kids life insurance policies. That was something I've been meaning to do and finally got it done, and so easily."
We responded:
"Thank you Almerina for your feedback! Yes, so important to get life insurance for our kids and grandkids to lock them in with coverage for a lifetime. Appreciate your business. :) Susan"
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Bill Garrett

March 7, 2024

5  out of  5
rating by Bill Garrett
"I was recently notified by the DMV that my liability insurance had not been updated so they were unable to process my registration renewal. I contacted State Farm about the problem and Michelle kept into action. She contacted the DMV and ensured my insurance records were up to date with them. She also ensured the DMV would process my registration without any further action required by me. Michelle’s actions were timely and very supportive. She continually updated me about the progress of her efforts. I appreciate her help very much!"
We responded:
"Bill, Thank you so much for taking the time to give us your feedback. Very happy we were able to get the issue with DMV and your auto insurance resolved quickly for you. Michelle is fantastic and we are lucky to have her as part of our team. Best regards, Susan Rodriguez"
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Robert Bell

October 25, 2023

5  out of  5
rating by Robert Bell
"Having known Susan for over 25 years she has never lost the touch for "client first service" prompt, and a detailed team in her office always keeps me updated on all of my insurance needs."
We responded:
"Robert, Thank you so much for the kind words! It has been our pleasure to always be there for you. Here is to many more years :) Susan"
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Michael Gunther

October 11, 2023

5  out of  5
rating by Michael Gunther
"Susan and State Farm have been amazing to work with. I had two claims - one I used the app and within 2 hours of incident I had my car at the shop and a rental car in hand - so quick and easy. Second claim, Susan jumped right in via text and got it handle within a hour - I can't reommend Susan and State Farm enough - I have told many people about my experience. In a world touting customer service, State Farm lives up it!!!"
We responded:
"Thank you so much Michael for taking time to share your experience with our Agency. It is been a pleasure to work with you and Steve with your insurance needs over the years. Best regards. Susan"
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Kristen McKiernan

October 11, 2023

5  out of  5
rating by Kristen McKiernan
"We have used Susan Rodriguez and State Farm for ALL of our families insurance policies for years and they have always been amazing to work with. Their office is extremely professional, prompt, responsive and friendly. Their pricing is extremely fair and their service is unbeatable. They also are very involved in the community and really make their clients feel like family. Thank you Susan and Team!"
We responded:
"Kristen, Thank you so much for taking the time to share your experience with our agency. Appreciate your support over all these years! We love to support our insured's community activities. So please continue to reach out when you or your children are working on anything. Susan"
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Kevin Conley

December 26, 2022

5  out of  5
rating by Kevin Conley
"My wife and I have been clients of Susan’s for over 20 years. I don’t know how else to describer her but she’s absolutely amazing. She and her fantastic office team have helped us with multiple needs including car bumps all the way up to larger home issues. Susan was right there for us, talking through options, taking long distraught calls after normal business hours and even coming for onsite meetings at our home (in the SF Bay Area) with our insurance adjuster team. She is a star and a shining example of how to take care of your clients like they are family. She goes above and beyond the call of duty. My wife has a nickname for Susan - “Wonder Woman”, because she is and I agree. We would highly recommend Susan and her team to anyone looking to work with an insurance company who treats you like family."
We responded:
"Kevin and Jennifer - Thank you so much for taking the time to share your experience! Proud and happy to be here for you when you need us. Wishing you health and happiness in 2023. Susan"
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Michael Hunt

May 5, 2022

5  out of  5
rating by Michael Hunt
"All around good service 👍"
We responded:
"Thank you Michael for your feedback! I appreciate you taking the time to provide us with a review. And we appreciate your business!!! Susan"
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D Ng

April 5, 2022

5  out of  5
rating by D Ng
"I've been with Susan for over 10 years. Fantastic service and they always make my life super easy. Staff is friendly and helpful, and they always work hard to make sure I'm getting the best rates."
We responded:
"Thank you so much for taking the time to provide us with a review! We love referrals and great reviews sure help. Happy to be there for you! Susan"
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Selyne Garcia

December 31, 2020

5  out of  5
rating by Selyne Garcia
"I have all my insurance with this office. Staff is very friendly and knowledgeable. David in particular has always been helpful with all my questions and concerns."
We responded:
"Thank you Selyne. Appreciate you taking the time to give us your opinion! I will let David know you have appreciated his help. Susan"
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Dylan Jones

November 23, 2020

5  out of  5
rating by Dylan Jones
"Great agent! Always has what's best for me and my family in mind."
We responded:
"Thank you Dylan! Glad to help. Keep that family safe. :) Susan"
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Karen Peterson

November 21, 2020

5  out of  5
rating by Karen Peterson
"Susan has been my family’s agent for nearly 20 years. She manages our insurance needs and financial planning. Her services are truly impeccable! She is incredibly knowledgeable and to say she is highly responsive is an understatement.....she goes above and beyond to be of service when we need her! I couldn’t give higher marks. Thank you Susan and thank you to your highly professional staff as well!"
We responded:
"Thank you so much Karen! Almost 18 years now but getting to 20. :) Appreciate the kind words. Glad we can be here for you and your family. Best regards, Susan"
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Yochy Hight

November 20, 2020

5  out of  5
rating by Yochy Hight
"The staff is super friendly, caring and always takes time to deal with my concerns. I have auto insurance, life insurance, and my car loan with them. Truly pleased with everything!"
We responded:
"Thank you so much for the feed-back Yochy! And glad you have been happy with the level of service we have been able to provide you. Let us know if there is anything else we can help with. Stay well. Susan"
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Shaira Benitez

November 3, 2020

5  out of  5
rating by Shaira Benitez
"Standard Statefarm Insurance. Straight to the point, clean business, and professional."
We responded:
"Thank you Shaira! We are glad to help. Let us know if anything else we can help with. Stay safe. Susan"
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Michael H

October 27, 2020

5  out of  5
rating by Michael H
"I always receive great customer service and I appreciate their help with any questions I have."
We responded:
"Very happy to hear this! Please let us know if anything else we can do. Best regards, Susan"
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Max B

September 12, 2020

5  out of  5
rating by Max B
"Very professional and speedy service. Took the time to answer all my questions. Never felt pressured to buy something I don’t need."
We responded:
"Thank you for your feedback Max. Very much appreciated. Have a great day. Susan"
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Valente Rubio

January 16, 2020

5  out of  5
rating by Valente Rubio
"She knew exactly what i needed thank you😎"
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Robert Bell

November 12, 2019

5  out of  5
rating by Robert Bell
"Susan has a huge knowledge of insurance not only selling but a fantastic understanding of claims and multi policy discounts. Having been in the industry for 30+ years you won't find a better friend, agent."
We responded:
"Thank Robert! And so glad to have you back in California. Hope you and family all well! Susan"